Dubai Electricity and Water Authority (DEWA)

The Dubai Electricity and Water Authority (DEWA) provides water and electricity services to over 780,000 customers across the emirate of Dubai. It was formed in 1992 through a merger between the Dubai Electric Company and the Dubai Water Department, which had been operating independently since 1959. DEWA has invested in a wide range of smart services to improve convenience, speed and security for customers. The entity’s E-services portfolio, which includes online bill payments, smart metres, Hayyak video chat service, mPay and substation inspections, has continued to grow. DEWA’s happiness rate, based on customer surveys, reached 95% in 2016.

Services

Location
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Includes general or specific location, contact information, hours of operation or other information

General
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General information on the Dubail Electricity and Water Authority

Consumption
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For commercial, residential, industrial & government customers. Data from smart or mechanical meters

New Connections
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New connection supply requests for water or electricity

Procurement
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Official procurement announcements & tendering information for Dubai Government and related entities